integrating freesbc with cisco sip trunk (CUBE)

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Post by kaysplace on Tue Feb 25, 2020 4:28 am

Dear all,
I am integrating freesbc sip trunk with my customer cisco unified manager express both equipment's and ping each other and are receiving logs from each other identifying that they are sending sip messages but call are not going and more so on the freesbc is not showing green meaning the signaling is still down.
Please I need response Asap because the customer is threating to leave my network.

Thanking you in anticipation.


Last edited by kaysplace on Tue Feb 25, 2020 4:57 am; edited 1 time in total

kaysplace

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Post by Admin on Tue Feb 25, 2020 4:47 am

Hi

You can use tbsigtrace command to get signaling trace and analyze with wireshark. You need to check if your customer equipment replies to OPTIONS messages with 200 OK. I think your FreeSBC does not receive 200 OK from your customer.
Please check the link below how to use tbsigtrace;

https://docs.telcobridges.com/tbwiki/Toolpack_Debug_Application:Tbsigtrace

You can send an email to support@telcobridges.com with your serial number to get help.

Admin
Admin

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Post by kaysplace on Tue Feb 25, 2020 4:57 am

Thank you for your swift response I will post the logs from both cisco and freesbc soon.

kaysplace

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Post by kaysplace on Tue Feb 25, 2020 5:58 am

Am trying to send the logs but unfortunately the platform is not allowing me.

kaysplace

Number of Messages : 3
Point : 5
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Post by Admin on Tue Feb 25, 2020 6:13 am

where dıo you want to send the logs? Please sent to support@telcobridges.com

Admin
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