One way Audio issue

[Guest]

Hi,

I have an issue with 2 calls that I am doing to the 2 NAP's where the calls are sometimes working and sometimes getting only one-way audio from the rep back to me. I.e. they can't hear me talking.

My call paths are inbound via Airespring 800 into my test IVR on AWS11 then I am attempting to send the call out via Concentrix _13 and Concentrix_139. This is the one that I am having some issues with the only one-way audio. The other NAPs are looking good so far.

Best Regards,

[Guest]

Hello

If all RTP is passing through your SBC then it will cause more bandwidth usage. If you want you can enable RTP no-anchoring mode and RTP will pass between the endpoints. It can solve your One-way audio problem.

To enable RTP no-anchoring mode,

Please go to Profiles -> Select the profile -> Media Relay -> Low-delay media relay options -> Use RTP no-Anchoring. If you enable it, RTP bypasses the ProSBC and will go between the end points.

Please follow:

https://docs.teModify_Media_Relay_B

https://docs.telcoParameter:_Use_RTP_no-anchoring

Best regards