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License Question

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License Question Empty License Question

Post by ahsanul.moyeen Thu Apr 22, 2021 5:02 am

Hi there,

Our ProSBC instance is running in a KVM virtual machine. We are passing through the native host node CPU type to the virtual machine. If we migrate the virtual machine across our infrastructure to another host with a different CPU model, will this invalidate the license in place on our ProSBC? All other aspects of the VM would remain the same, just a different CPU model.

Thanks,

ahsanul.moyeen

Number of Messages : 349
Point : 653
Registration Date : 2020-11-24

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License Question Empty Re: License Question

Post by ahsanul.moyeen Thu Apr 22, 2021 5:03 am

Hi Daniel,

Yes, once the ProSBC got moved to another environment/instance, the license will be revoked, and you need to have a new license.

But, once you had migrated to a new instance, please just inform us with information obtained from the new ProSBC system,

Hostname
Product key : (which is VTB-xxxx-xxxx)
License seed

All available as seen from web portal -> packages and licenses

Please copy this information in text format (copy and paste), and we would be able to reset it for you and send you a new license for your ProSBC instance.


Best regards,

ahsanul.moyeen

Number of Messages : 349
Point : 653
Registration Date : 2020-11-24

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