Telcobridges - Session Border Controllers
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Telcobridges - Session Border Controllers

FREESBC, THE FEATURE RICH, HIGH PERFORMANCE, EASY-TO-USE VIRTUAL SESSION BORDER CONTROLLER

Inbound call no ringing

Telcobridges - Session Border Controllers :: Troubleshooting :: Troubleshooting

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Inbound call no ringing Empty Inbound call no ringing

Post by ahsanul.moyeen Thu Feb 04, 2021 8:20 am

When I call the 800 number the SBC says that the call is fine but I am not getting any dial ringing in the progress of the call. I have included export of the call. We just started using the SBC as an inbound device have a missed a setup function to clear up this issue?

ahsanul.moyeen

Number of Messages : 349
Point : 653
Registration Date : 2020-11-24

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Inbound call no ringing Empty Re: Inbound call no ringing

Post by ahsanul.moyeen Thu Feb 04, 2021 8:22 am

Hello

Would you try to set the following values in the NAP, please?

Go to NAPs -> Select the NAP -> Network Address Translation (NAT) -> Remote Method For RTP -> Force Passive Mode
Go to NAPs -> Select the NAP -> Network Address Translation (NAT) -> Remote Method For SIP -> Automatic NAT traversal

And, it will work.

ahsanul.moyeen

Number of Messages : 349
Point : 653
Registration Date : 2020-11-24

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Telcobridges - Session Border Controllers :: Troubleshooting :: Troubleshooting

 
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