Telcobridges - Session Border Controllers
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What are the steps to capture a call trace if no DTMF input is detected?

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What are the steps to capture a call trace if no DTMF input is detected? Empty What are the steps to capture a call trace if no DTMF input is detected?

Post by ahsanul.moyeen on Wed Nov 25, 2020 5:09 am

A tbrouter call trace capture is required in order to troubleshoot DTMF or RTP or Media related issues. Here are the steps to capture tbrouter call trace:

1 - Set trace log levels to 1 for gateway, toolpack_engine, tbsyslog

  a - connect to ssh and use tbx_cli_tools_remote command
  b - select the application
  c - Set the trace level to 1 by pressing capital 'T'
  d - When you finished the test call please disconnect from the application, press Escape twice. You can then type
  'q' to quit the tbx_cli_tools_remote application.

Note: Be careful not to quit the application you are connected to (like toolpack_engine) as it will terminate the
active application

2 - Run tbrouter capture
   https://docs.telcobridges.com/tbwiki/VoIP_Ethernet_Capture_FreeSBC_A


3 - Make a test call
4 - Stop the tbrouter capture
5 - Export the call trace
https://docs.telcobridges.com/tbwiki/Toolpack:Retrieving_Call_Trace_C
6 - Generate a tbreport for the date/time you made the test
   https://docs.telcobridges.com/tbwiki/TBReport

ahsanul.moyeen

Number of Messages : 83
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Registration Date : 2020-11-24

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What are the steps to capture a call trace if no DTMF input is detected? Empty Re: What are the steps to capture a call trace if no DTMF input is detected?

Post by lmorissette on Thu Nov 26, 2020 8:18 am

A tbrouter capture will capture all traffic coming on the LAN/WAN (SBC protected) interfaces of the system, including SIP Signaling, RTP media, ARPs, ICMPs, etc.

lmorissette

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Registration Date : 2017-11-27

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