What are the steps to capture a call trace if no DTMF input is detected?

[Guest]

A tbrouter call trace capture is required in order to troubleshoot DTMF or RTP or Media related issues. Here are the steps to capture tbrouter call trace:

1 - Set trace log levels to 1 for gateway, toolpack_engine, tbsyslog

  a - connect to ssh and use tbx_cli_tools_remote command
  b - select the application
  c - Set the trace level to 1 by pressing capital 'T'
  d - When you finished the test call please disconnect from the application, press Escape twice. You can then type
  'q' to quit the tbx_cli_tools_remote application.

Note: Be careful not to quit the application you are connected to (like toolpack_engine) as it will terminate the
active application

2 - Run tbrouter capture
   https://docs.telcobridges.com/tbwiki/VoIP_Ethernet_Capture_FreeSBC_A


3 - Make a test call
4 - Stop the tbrouter capture
5 - Export the call trace
https://docs.telcobridges.com/tbwiki/Toolpack:Retrieving_Call_Trace_C
6 - Generate a tbreport for the date/time you made the test
   https://docs.telcobridges.com/tbwiki/TBReport

[lmorissette]

A tbrouter capture will capture all traffic coming on the LAN/WAN (SBC protected) interfaces of the system, including SIP Signaling, RTP media, ARPs, ICMPs, etc.